DISCOVER A RANGE OF AFTER SALES SERVICES
WE ENSURE OUR CLIENTS A HASSLE FREE EXPERIENCE
Protect your software, applications, and hardware investments with Microtech’s long trusted, secure, and comprehensive support and service. We provide end-to-end support and guidance-when, how, and where you need it.
1. CONTINUOUS PRODUCT DEVELOPMENT:
Essential software updates and new releases, at least twice a year, continuously helps you stay updated with new functionality, more reports and analytics to include in your dashboards, and improvements across the board. In addition to utilizing the latest available technologies to enhance your business productivity.
2. HELP DESK AND SUPPORT TEAMS:
Proactive online support tools, a well trained help desk team, and support services helps you mitigate risk, reduce costs, and gain competitive advantage.
3. CUSTOMIZATION TEAMS:
Whether you need help with customized reports or forms, dashboards, or workflow process assistance, our qualified development team response will be immediate. Rest assured we value your daily operation continuity and are keen to enhance your business competitiveness.
4. MICROTECH LEARNING:
Empower your team with private training from Microtech qualified trainers. With course content and an agenda that can be tailored to your specific requirements, your team will explore issues specific to your organization with training conducted at your location or in a private virtual setting dedicated to your learners. Drive instant user productivity, reduce costs, and accelerate solutions adoption.
5. SOLUTION IMPLEMENTATION:
Change management is a big challenge. Change for your people is as big as the software impact on your business.In Microtech implementation, you’ll be working with Microtech implementation teams and consultants from day one. They continuously provide help to ensure your path to live operation is as short as possible.
6. IT CONSULTING SERVICES:
Microtech IT Consultation senior IT consultants team with over 30 years experience in IT infrastructure and security planning, erection, and maintenance. They can also lay out or review your business process through comprehensive IT & infrastructure audits, vulnerability assessments, and/or remote access solutions.
7. CLOUD HOSTING:
Microtech hosts its applications on the cloud on premium secure servers and daily backups to provide you with a secure, fast, uninterrupted operation. Whether you are a Microtech Cloud application subscriber or even have a legacy perpetual license, Microtech hosting is for you.
8. INFRASTUCTURE:
Review current infrastructure components and provide topology, capacity planning and related hardware and network application recommendations and implementation. LAN/WAN areas are examined for appropriate switching, routing, segmentation, Virtual LAN assignment, isolation along with appropriate security implementations. User management, help desk, ticket systems, reports, system controls, auditing and alerting. Security is particularly addressed to fortify, segregate and isolate public/DMZ/LAN traffic to mitigate threats - internal or external.
9. BUSINESS PROCESS AUTOMATION:
Analysis of the daily business process to identify improvements in productivity, cycle times and quality. The review develops a thorough understanding of the daily business cycle, supply chain, internal processes and systems. The product lifecycle from acquisition/inception all the way to client delivery is examined and suggested changes, additions or modifications are then recommended.
10. IT SECURITY AUDIT:
Examine the IT systems to ensure sufficient operational and security controls, data security, infrastructure and cable plant evaluation, operational workflow, facilities, power, logical an physical vulnerabilities.
Audits require access to all IT documentation facilities, IT staff, business owner feedback and challenges.The depth and scope are pre-agreed upon and usually address internal and external security vulnerabilities and extend to penetration testing, high availability, business continuity and disaster recovery.
ensure provision of automated 'meaningful use data' for appropriate action based on triggers, re-order levels or faults to avoid business operations interruptions.